Easy peasy. Will rent again.

I rarely leave negative reviews, but this experience was disappointing from start to finish. The day before our event, I was informed that the RV trailer I had reserved had a water leak and was no longer available. While I understand that unexpected maintenance issues happen, what I didn’t understand was why I was required to pay an additional fee for the replacement trailer they sourced from another company. This was not an issue caused by me, yet I was expected to cover the extra cost. The only reason I agreed was because we were less than 24 hours away from our event, had no realistic alternatives, and needed accommodations for our employees. To make matters worse, the photos they provided of the replacement trailer made it appear to be an upgrade from our original reservation. I tried to stay positive and look for the silver lining. Unfortunately, when the trailer arrived, it looked nothing like the photos that had been sent to us. The problems didn’t stop there. The fresh water tank was not filled upon delivery as promised. This left us without the ability to shower or properly wash our hands. The company was fully aware that we were using the trailer at a work event, not a campground with water hookups readily available. Their proposed solution was to come out the following day, but by that point we were already frustrated with the entire experience. What stood out most was the lack of empathy from customer service. When I asked what consideration would be given for all the extra costs and inconveniences we had endured through no fault of our own, I was told, “A working RV.” The response came across as dismissive and unprofessional rather than understanding of the situation. After expressing my concerns, I was told that the owner would be contacted regarding compensation for the poor experience. More than a week later, I had still not received any follow-up communication. I ultimately had to contact Outdoorsy support myself for assistance. Due to the numerous issues and overall experience, we ended up returning the RV early. Between the last-minute changes, additional unexpected costs, inaccurate photos, lack of water, and poor customer service, this rental created far more stress than convenience. Unfortunately, based on my experience, I would not rent from this company again