We love to help.
Outdoorsy includes windshield coverage in all of our protection packages. Renters purchase these packages to cover the rented vehicle …
This can vary, you want to make sure that you are pricing your RV so that you aren’t losing money with a rental, understand the time …
If anything changes with your original trip dates, either prior to or during the trip itself, contact the owner immediately to get their …
Reach out to the renter the day before their return date to confirm the drop-off time and location. Have a copy of your Rental Checkout …
Owner Service Fee The owner service fee for vehicle bookings is 20% of the booking subtotal (the nightly rate plus cleaning fee, add-on …
Glad you asked! You can find owners’ stories and tips on our blog. Or consider joining our private Outdoorsy Owner Community Forum.
First things first. Get in touch with our Customer Support Team since we need to know about date changes for insurance reasons. Reach out …
Here’s our Renter Pre-Arrival Checklist with the simple tasks you should complete before your renters pick up your rig. Things like …
Keep all lines of communication open. It’s helpful to send video walkthroughs to your renter so they can get familiar with your RV. Make …
Once you accept a request, we’ll notify the renter to finalize their reservation by submitting payment. Booking isn’t considered complete …
Aside from the automatic DMV background check, social media is a good way to get a feel for the renter. Ask if they’d like to share their …
INSTAmatch is, short and simple, a sales lead generator. A feature on the Outdoorsy dashboard (Dashboard > INSTAmatch), INSTAmatch …
INSTAbook is an Outdoorsy feature that allows renters to reserve owners’ RVs immediately, without pre-approval. This is a great way to …
When you complete the rental process, we ask that you please complete a thorough interior and exterior walkthrough with the renter. Take …
Above all, it’s important to be communicative and transparent with your renter so they know exactly what’s happening with their deposit. …
As a lister on Outdoorsy, you agree to have your tires inspected before each reservation. You also agree to inspect your electrical …
Your profile is a great way for others to learn more about you before making any rental reservations. The more information you provide, …
You can add or edit your payout methods in your profile on Outdoorsy.com. Go to Account Settings
Renters aren’t require to leave a review, but you can certainly encourage one by talking about how important feedback (of all kinds) is to …
Getting your first booking request is exciting but it can also be a little intimidating. The idea of renting your rig and making some …
We welcome all types of rigs, from the stylish ‘fiver’ to the beautifully restored Airstream. You name it: Class A, Class B, Class C, …
When it comes to private rentals like this, there’s no industry standard. We’re neither a hotel or a rental car company. We get it! …
It’s completely free to list on Outdoorsy. We do an 80/20 split with you for any completed bookings that come from our platform. You’ll …
The RV bug is catching on with everyone, everywhere. Outdoorsy draws all types of renters—from young millennials to retired couples, …
Details, details, details. Often during the rental pick up, your renter is excited to get underway and won’t remember everything …
We encourage all of our owners to adjust rates for weekly and monthly rentals; this encourages longer term rentals at discounted rates. We …
For our full Owner Protection Policy, please click here. Let’s break it down. Our Comprehensive and Collision coverage for exterior …
All Outdoorsy renters have to pass a DMV check before they can book anything on the platform. Running this verification gives us …
Outdoorsy works hard to ensure that all members are safe, insured and qualified to drive. To provide insurance, we have to confirm a …
The security deposit covers any damage caused by the renter or renter’s party which is not covered by the Outdoorsy insurance …
Outdoorsy allows owners to choose among three standardized cancellation policies — Flexible, Moderate, and Strict — that we …
Better search results. More confident renters. There are so many reasons to shoot for five-star reviews. Here’s what our top owners …
The services fee cover insurance, customer service, marketing, payment processing, partnerships & promotions, site maintenance, etc. …
Depending on your account status, the taxpayer information you’ve submitted to Outdoorsy, and other factors, you may receive a tax …
We understand that plans can sometimes change, that’s why we offer three different cancellation policies to RV owners on our platform. As …
Seasonal rates is what the RV owner community often refers to as the practice of raising rates in the months where there is greater …
There are two types of questions that a renter might ask when picking up the keys for their reservation. Clarification questions about the …
When you meet with your renter for the first time, there’s a LOT to talk about. So we’ve made this a RV Departure Form as a checklist to …
This would depend on the type of vehicle but some questions would definitely be universal: What are their plans, where do they plan to …
It’s easy to forget all the little things that go into preparing your RV for rental, but the attention to detail will be much …
Completion of the RV Return Form is mandatory for a deposit dispersal, so don’t skip this step! When your renter returns with your RV, …
Last Updated: July 9, 2020 PLEASE READ THESE TERMS OF USE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, …
An Outdoorsy member who publishes an RV listing on Outdoorsy.com
Typically, rentals will include a base amount of miles and hours for free, and then charge for additional usage. Please refer to …
An Outdoorsy member who requests a booking from an RV Owner.
Security deposits come in handy sometimes, right? Make sure you clearly communicate any overages to the renter and have them sign-off on …
Last Updated: March 11, 2020 Outdoorsy, Inc., Operating as Outdoorsy, (“Outdoorsy“, “we” or “us“) …
A team is comprised of helpful educators on the Outdoorsy staff and owners who are volunteering as mentors to help other owners. The goal …
Verified drivers have undergone Outdoorsy’s extensive driving background check and are now approved to drive vehicles on the …
There isn’t a limit to the number of drivers, but each driver must pass our driver verification process, and a Protection Package must be …
If your renter reaches out to you wanting to extend their rental period mid-trip, Hooray! This means they’re having a blast in the great …
Feels kind of like welcoming home a new baby, right? Lest you get too emotional, remember the task at hand. Do a thorough walkthrough and …
Depends on the person! Owners may respond in a few minutes or a few hours—or even make a decision about a reservation request right away. …
An owner’s cancellation policy determines the amount of the renter’s reservation deposit. Flexible and Moderate cancellation policies …
Outdoorsy allows owners to choose among three standardized cancellation policies — Flexible, Moderate, and Strict — that we …
Someone who signs up at Outdoorsy.com. Members can sign up directly by email, Facebook, Google, or indirectly by starting an RV listing …
This varies depending on the type of vehicle and the location, price and season. Feel free to reach out to our support team with this …
Make sure you reach out to your Renter, the day before or day of the return date to confirm the drop off time is on track with what you …
FOR OWNERS All qualifying vehicles that you list on Outdoorsy will be eligible for our insurance protection plan. Insurance protection is …
This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the signed RV Return Form. …
Absolutely. Just go to www.ca.outdoorsy.com/list-your-rv and select “Park Model” under Vehicle type to start the listing …
INSTAmatch is, short and simple, a sales lead generator. A feature on the Outdoorsy dashboard (Dashboard > INSTAmatch), INSTAmatch …
Each RV owner on Outdoorsy is free to set their own terms for mileage. Some miles may be included in base rental rates and can be …
INSTAbook is an Outdoorsy feature that allows your renters to reserve your RV immediately, without requiring preapproval. This is a great …
It’s up to the discretion of the owner. You can find this info at the bottom of each listing, but feel free to message the owner directly …
First off, congratulations. Once you have logged in to your dashboard at www.ca.outdoorsy.com, you’ll see your rental request and …
Charging for excess distance is simple through the Outdoorsy platform. If you know prior to your renters booking that they plan on …
Build a good foundation with your renters from the start by getting to know a little about them and giving them the resources they need to …
You will either pick up the vehicle directly from the owner or from one of our managed partners who stores multiple vehicles. During both …
We’re a company of passionate people unlocking the outdoors. When you want to rent an RV with us, you won’t be renting a bland RV from …
If a refund is due because of a cancellation of a booking by either the renter or owner, this will automatically happen once the rental is …
First off, congrats on the successful rental! If you have no additional charges, such as mileage or cleaning costs, and want to to release …
Go to www.ca.outdoorsy.com/list-your-rv to start the listing process. If you have any questions feel free to reach out to our support at …
Search, book, roll. Just key your desired dates and location into the search field on Outdoorsy.com to discover a host of awesome RVs. …
Just key your desired dates and location into the search field on Outdoorsy.com to discover a host of awesome RVs. If you like a listing, …
Our community thrives on transparency, honesty and accountability. That’s why we try to collect as many ratings and reviews as possible to …
Yes, however refunds are determined by the owner, so please contact them directly. The Outdoorsy support team can’t process any refund …
Outdoorsy insurance doesn’t cover travel to Mexico, but all other location restrictions are up individual owners. Some owners, for …
A booking request indicates that a renter is interested in renting your RV. Requests will include a quick summary of the trip including …
You can drive in the Canada if: * You hnew a valid drivers license or driving permit from another country * Your overseas license or …
The renter only sees the pickup address after the reservation has been confirmed on the platform. Until then, the listing only displays …
If you cancel a reservation, your refund amount is determined by your owner’s cancellation policy and how close to your trip you are …
While one-way rentals are definitely a possibility, it comes down to each individual owner and their policies. An owner may opt to allow a …
A lot of our owners are pet lovers, but may have restrictions on pets in their vehicles. Check the rules section of each listing to see if …
Seems like a dream, but oftentimes, yes! Delivery options are at the sole discretion of the owner, but we’ve seen great results. You can …
The Outdoorsy Customer Support Team is our team based in California and Canada who are available to help deliver timely, empathetic help …
Generally, if the RV is 45-feet long or less, and you aren’t towing something over 10,000 pounds, then you usually don’t need a special …
A DMV check is required by renters in order to drive an RV. Before booking an RV, a renter will be prompted to upload a photo of their …
So you’re on the road, having a blast in the rig you rented from Outdoorsy, and you’re itching to extend your trip? Or maybe your …
Additional drivers may be added to the trip if they are verified drivers within the system. For a driver to be verified, they must also …
There are many different services that owners offer at an extra price. Cleaning fees, pet fees, additional camping gear, surf boards, …
Yes! Not only that, but international travelers are covered under our insurance program. Many of our international travelers love this …
Yes, any reservations completed for vehicles registered in Canada will be charged and paid out in CAD, even if you travel into the US from …
When you first list your RV on Outdoorsy, you’ll probably be asking yourself about the amenities you ought to provide your renters. After …
Great photos and a friendly, informative profile page will work magic for your business. Here are some tips to consider: Take Great Photos
Yes, many owners offer accessories such as kayaks, canoes, bikes, scooters, ski equipment and other outdoor adventure gear. (Some will …
Yes, many trailer owners on Outdoorsy also offer a tow vehicle with their rental. To do so, we recommend that you add your vehicle as an …
When folks look at listing an RV on Outdoorsy, they usually have these questions floating around their minds: Am I allowed to decline …
Help Categories
- Before a Rental Request(7)
- Canada FAQ(13)
- Data Dictionary of Terms(14)
- During a Key Exchange(3)
- For Owners (Canada)(9)
- For Owners (UK)(4)
- For Owners (US)(67)
- For Renters (Canada)(6)
- For Renters (UK)(4)
- For Renters (US)(28)
- Forms(3)
- Getting 5-star RV Rental Reviews(1)
- Getting Started(17)
- Getting Your Best Listing(2)
- How To(1)
- Important Documents(8)
- Insurance(21)
- Legal Stuff(7)
- Overall(20)
- Rental Process(12)
- Roadside Assistance(8)
- UK FAQ(8)
