Jennifer has been very patient and kind to do the walk through and training for the pick up as we are newby for towing a trailer. We are so glad we found Jennifer for our very first trailer rental experience. Kiwi is prepared and cleaned very well, it has all the kitchenware and beddings/blankets, we literally just need our personal items. We had a pouring rain one night, 3 of us started warm and cozy that night. We had an amazing experience with it!