4.8
Outdoorsy memberPro Dealer since September 2023
75% response rateTypically responds in less than 6 hours
About Journey USA RV Rentals
Welcome to Journey USA RV Rentals Your Trusted Partner for the Road Ahead At Journey USA RV Rentals, we’re dedicated to making your travel experience across the continental U.S. exciting, enriching, and stress-free. Whether you're planning a weekend getaway or a cross-country adventure, our goal is to help you travel with confidence—and a smile. With years of industry experience, a highly trained team, and a genuine passion for customer service, we’re here to support every part of your journey. From expert RV park recommendations to on-the-road assistance like tire changes, we’ve got you covered. Wherever you go, Journey USA is with you every step of the way.
4.8
Outdoorsy memberPro Dealer since September 2023
75% response rateTypically responds in less than 6 hours
Memories made on trips with Bill Hughes's RVs
Paul B.
5May 2025
Thank you for trusting us with my service animal.
Bill’s answer
We are so happy you rented with us. We look forward to serving you and your travelers in the future! Bill
Jennifer V.
5May 2025
Awesome experience. Easy pick up and drop off. Will definitely use journey USA rv again
Robert S.
5April 2025
Bill treated us well! We will definitely rent here again
Paul R.
4April 2025
The rental overall was satisfactory. I would have liked to receive the rental with full fuel tanks. I immediately placed $40.00 of fuel in RV before driving to campground. It's important because I cannot move RV during week less lose my spot. Full fuel tanks insure generator operations for the week. I returned the RV with Full Fuel Tanks.
The entry step stairs where inoperable. The step stairs provided where at best marginal safety wise. One needed to be specially careful getting into and out of the RV. They were not very stable.
The entry step stairs where inoperable. The step stairs provided where at best marginal safety wise. One needed to be specially careful getting into and out of the RV. They were not very stable.
Angelica C.
3March 2025
The rv was nice however it was set up incorrectly and was sloping.
Nancy K.
5January 2025
This RV was perfect for our needs. There is a lot of seating and plenty of space for everyone to relax and enjoy time together. Plenty of storage as well. We plan on using this same RV again in the future.
Mark O.
5January 2025
Fantastic experience personalized service RV was in pristine condition -owner very involved, and connected with you every step of the way
Steven Z.
4January 2025
This was my first time renting an RV. I currently own a travel trailer and decided to try something new. That was a mistake! Listen, because of Bill and his team during the rental process I really never want to rent an RV again, I now actually want to sell my travel trailer and purchase an RV now. This transaction was more on a personal level then just renting through an online portal.I had a number of communication problems when looking for an RV rental provider before finding Journey USA Rv Rentals. Questions were never answered over the phone; instead, they were always answered by text or email. However, when I contacted Journey USA Rv Rentals, I was impressed by the communication right away. Even after I requested to view the RV before booking a reservation. They were open and gave me permission to feel free at anytime to come browse their inventory (I opted not too as I was impressed with several phone calls back and fourth answering questions). At other places, others wouldn't allow me view the RV until a reservation was booked. The communication from the start asking for 12 days of rental and arranging insurance for it was perfect before we picked it up for our journey. At my request, they called my insurance carrier to make sure everyone would be covered, and they did so without hesitation. I already had RV coverage from my personal RV, this saved me money and prevented me from having to buy extra insurance from the company.During my vacation, I traveled across the United States for 12 nights and 13 days throughout our adventure. I traveled more than 3,600 miles. The journey and our experiences were once in a lifetime. There were a few bumps in the road with the RV itself. The trip was not halted or disrupted by anything. Despite several problems that led to some difficult moments, my wife and I kept going on our trip. During this trip, some warranty/mechanical issues were found on the 2024 Forest River.I later discussed the issues with Bill throughout the RV return process. Bill was not satisfied with the issues and was unaware of them. Bill was more receptive and immediately offered to make things right. I iniitally did not want to bring the issues up, thought I would just not return as a future customer. However I want the next renter to enjoy their vacation, and if I didn’t communicate issues how can a business attempt to help. I knew all of the issues were not in the control of Bill or his team therefore decided to talk to Bill. Bill and his team have gone above and beyond in their interaction with me. I personally did not like bringing the issues up, however, I know the next person that rents it will be more than satisfied as well. Bill listened to me carefully and kept in touch with me at every stage. You have to try this place! In addition to planning our next adventure with renting an RV from here, I hope to bring in more business if I can through my family and friends as I have expressed how this team is all about communication. This experience and memory will last a lifetime. If there is an issue, they will listen. Communication is key to building a long lasting business relationship, and to see this business continue to succeed as I do enjoy the camping adventures will make us future renters satisfied. Thanks for your understanding and customer service. We will be back!
Nancy K.
5December 2024
It was great to work with Journey RV. As a first time RV renter, I had lots of questions and Bill was patient and knowledgeable. They delivered the RV to us and had everything ready to go. It was super simple!
Robin G.
5December 2024
Great Holiday trip with family. We enjoyed the RV and Bill was an excellent host.
Heather L.
5October 2024
Easy pick up and drop off! Will definitely rent with this company again!
Michael B.
5October 2024
Great rental. Enjoyed our mini vacation
Bill’s answer
Thank you for the great review! We're so glad you enjoyed your mini vacation with one of our rentals. We hope to help make your next getaway just as memorable!
Rich S.
5October 2024
We have used Journey multiple timed in emergencies and they have always come thru with amazing service and coaches.
Bill’s answer
Thank you so much for your kind words and continued trust in Journey USA! We're thrilled to hear that our team and coaches were able to come through for you during those emergency situations. It's always our goal to provide reliable and top-notch service, and we truly appreciate your loyalty. We're here anytime you need us!
Jorge T.
5August 2024
Jazzmine J.
4.5August 2024
Jasmin K.
5June 2024
My experience with Bill's RV was 10/10! Went to a music festival with family and friends and this RV comfortably housed 7 of us. Came equipped already with full tanks and it was very easy to drive from Florida to Tennessee and back. Definitely recommend all of Bill's vehicles to all who love to travel!
Bill’s answer
Thank you for your kind words. We are pleased you enjoyed your trip.
